Legal
Cookie Policy
1. What are cookies and similar technologies?
Cookies are small text files placed on your device when a website loads. We also use local storage, session storage and tracking pixels. Throughout this policy, we call all of these “cookies”. They help us operate our site, improve security, analyse traffic and remember your preferences.
2. Who sets cookies?
| Category | Examples | Provider |
|---|---|---|
| First-party | Essential session cookies | TeamTorch |
| Third-party | Google Analytics 4, Crisp Chat and Google reCAPTCHA | The respective vendors |
3. Why we use cookies
| Purpose | Description | Legal basis |
|---|---|---|
| Strictly necessary | Site navigation, security and load balancing | Legitimate interests/PECR Regulation 6(4) |
| Analytics | Measure traffic and behaviour using GA4 | Consent |
| Functional | Live chat support through Crisp and bot defence through reCAPTCHA | Consent/legitimate interests |
4. Cookie list
| Cookie | Provider | Type | Lifespan | Purpose |
|---|---|---|---|---|
_ga | Google Analytics | Analytics | Two years | Distinguishes users |
_gid | Google Analytics | Analytics | 24 hours | Distinguishes sessions |
crisp-client/* | Crisp Chat | Functional | Six months | Persists chat history |
rc::a | Google reCAPTCHA | Strictly necessary | Persistent | Bot detection |
5. Managing your preferences
On your first visit, a banner lets you accept or reject non-essential cookies. You can reopen it at any time through in the footer. You can also manage cookies through your browser:
6. “Do Not Track” signals
Our site does not currently respond to DNT headers. We will monitor guidance from the UK Information Commissioner's Office.
7. Retention
Cookies expire automatically after the lifespans shown above. Aggregated, de-identified analytics are retained indefinitely.
8. International transfers
Servers are hosted in the UK. Where third-party vendors transfer data outside the UK/EEA, they rely on Standard Contractual Clauses and additional safeguards.
9. Updates
Material changes will be announced at least 30 days before they take effect and the “last updated” date will change accordingly.
10. Contact us
Email: privacy@teamtorch.ioData Protection Officer
TeamTorch Ltd
Penhurst House
352 Battersea Park Road
London SW11 3BY
United Kingdom