Cookie Policy
Effective date: 20 May 2025
1. What Are Cookies & Similar Technologies?
Cookies are small text files placed on your device when a website loads. We also use localStorage, sessionStorage and tracking pixels. Throughout this policy we call all of these “cookies”. They help us operate our site, improve security, analyse traffic and remember your preferences.
2. Who Sets Cookies?
| Category | Examples | Provider |
|---|---|---|
| First-party | Essential session cookies | TeamTorch |
| Third-party | Google Analytics 4, Crisp Chat, Google reCAPTCHA | Respective vendors |
3. Why We Use Cookies
| Purpose | Description | Legal basis |
|---|---|---|
| Strictly Necessary | Site navigation, security and load-balancing | Legitimate interests / PECR Reg 6(4) |
| Analytics | Measure traffic & behaviour (GA4) | Consent |
| Functional | Live chat support (Crisp) & bot-defence (reCAPTCHA) | Consent / Legitimate interests |
4. Cookie List
| Cookie | Provider | Type | Lifespan | Purpose |
|---|---|---|---|---|
| _ga | Google Analytics | Analytics | 2 years | Distinguishes users |
| _gid | Google Analytics | Analytics | 24 h | Distinguishes sessions |
| crisp-client/* | Crisp Chat | Functional | 6 months | Persist chat history |
| rc::a | Google reCAPTCHA | Strictly Necessary | Persistent | Bot detection |
5. Managing Your Preferences
On your first visit, a banner lets you accept or reject non-essential cookies. You can reopen it anytime by clicking Cookie Settings in the footer. Alternatively, manage cookies via your browser:
6. “Do Not Track” Signals
Our site does not currently respond to DNT headers. We will monitor guidance from the UK ICO.
7. Retention
Cookies expire automatically after the lifespans shown above. Aggregated, de-identified analytics are retained indefinitely.
8. International Transfers
Servers are hosted in the UK. Where third-party vendors transfer data outside the UK/EEA, they rely on Standard Contractual Clauses and additional safeguards.
9. Updates
Material changes will be announced at least 30 days before they take effect and the “last updated” date will change accordingly.
10. Contact Us
Email: privacy@teamtorch.io
Mail: Data Protection Officer
TeamTorch Ltd, Penhurst House
352 Battersea Park Road, London SW11 3BY, UK